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This Privacy Policy applies to all users of our Website, related mobile sites, and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to explain how, why, and when Windsor Sportswear (Pty) Ltd, t/a Mitzuma, uses your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPI”).

By agreeing to this Privacy Policy, you consent that we may collect, receive, store, process and use your Personal Information as described below.

1. Personal Information We Collect & Process

When you register on our Platform, we may collect the following Personal Information:

  • Name and surname
  • Email address
  • Mobile number
  • Physical address
  • Gender
  • Date of birth

If your Personal Information changes, you may update your details in your account profile at any time.

2. When We May Use Your Personal Information

If you subscribe to our newsletter, we may use your information to:

  • Share product updates
  • Send special offers and promotions
  • Announce new product launches
  • Process your orders
  • Request customer feedback

We never share your details with external companies for their marketing purposes.

3. Securing Your Personal Information

3.1. We take data security seriously and comply with applicable data protection laws. Our website is hosted in a secure server environment using firewalls and security layers.

3.2. We regularly review and update our security practices.

3.3. If you disclose your Personal Information to any third party, Mitzuma will not be liable for how that third party processes your data. Always review third-party privacy policies.

4. Information From Using Our Platform

When you use our Platform, we may receive:

  • Device and browser type, operating system, and IP address
  • Usage data: how, when and what you browse or search
  • Geographic location (GPS, WiFi networks or mobile towers)

5. How We Use Cookies

5.1. Cookies are small files placed on your device to enhance your browsing experience. They help our site adapt to your preferences.

5.2. We use traffic log cookies to analyse website usage and improve user experience. These statistics are anonymised and removed after analysis.

By using our Platform, you consent to our use of cookies.

6. Limitations

Our Website may contain links to outside websites. We are not responsible for their privacy practices or content.

7. Opting Out of Direct Marketing

You may opt out of email or SMS marketing at any time by selecting the “unsubscribe” option in our communications.

8. How To Lodge a Complaint With the Information Regulator

If you wish to lodge a complaint, you can contact the Information Regulator at: https://justice.gov.za/inforeg/

9. Changes to the Privacy Policy

This Policy was last updated on 19 January 2024. We may update this Policy periodically and will notify you of any material changes. Continued use of our Platform confirms your acceptance of updates.

10. Contact Us

If you have any questions or wish to exercise your rights regarding your Personal Information, please contact us at: [email protected]